Issue Status Description Naming

When tracking and managing issues, it is important to clearly define their status to ensure efficient resolution. Below are the commonly used issue status descriptions and their meanings:

New

An issue is marked as “New” when it has been reported but has not yet been assigned to any individual or group for investigation.

Assigned

An issue moves to the “Assigned” status when a specific person has been designated to handle it. The assigned individual is listed in the Assignee field.

Accepted

Once the assignee acknowledges the issue and starts working on it, the status changes to “Accepted.”

Fixed

When an issue has been successfully addressed, it is marked as “Fixed.”

Fixed (Verified)

After an issue is fixed, it undergoes verification. If the fix is confirmed to be correct, the status updates to “Fixed (Verified).”

Won’t Fix (Not Reproducible)

An issue is marked as “Won’t Fix (Not Reproducible)” if there is insufficient information to resolve it or if the reported problem cannot be recreated.

Won’t Fix (Intended Behavior)

If the reported issue describes an expected behavior of the system, it is labeled as “Won’t Fix (Intended Behavior).”

Won’t Fix (Obsolete)

An issue becomes “Won’t Fix (Obsolete)” when it is no longer relevant due to updates or changes in the product.

Won’t Fix (Infeasible)

If the required changes to resolve an issue are not practical or possible, the status is set to “Won’t Fix (Infeasible).”

Duplicate

When an issue has already been reported in another ticket, it is marked as “Duplicate.” Proper documentation should be followed to link the issue to the existing report.

By maintaining a standardized issue status system, teams can efficiently manage and resolve reported problems while keeping all stakeholders informed.