Issue Type

Business Projects

Business projects typically include the following issue types:

Task

A task represents a unit of work that needs to be completed within a business project.

Subtask

A subtask is a smaller piece of work required to complete a task.

Software Projects

Software projects include various issue types to manage development work efficiently:

Epic

An epic is a large user story that needs to be broken down. It groups together bugs, stories, and tasks to track the progress of a larger initiative. In agile development, epics usually represent significant deliverables, such as new features or experiences in the software being developed.

Bug

A bug is a defect that impairs or prevents the proper function of a product.

Story

A user story represents the smallest unit of work that needs to be completed, often written from the perspective of an end user.

Task

A task represents a specific piece of work that must be done.

Subtask

A subtask is a smaller unit of work required to complete a task. Subtasks can be used to break down any standard issue types, including bugs, stories, or tasks.

Service Projects

Service projects include various issue types for managing IT and customer service requests:

Change

A request for a change in the current IT profile.

IT Help

A request for assistance with an IT-related problem.

Incident

A report of an IT service outage or incident.

New Feature

A request for a new capability or software feature.

Problem

An issue type used to investigate and report the root cause of multiple incidents.

Service Request

A request for help from an internal or customer service team.

Service Request with Approval

A service request that requires approval from a manager or board before proceeding.

Support

A request for assistance with customer support issues.

By categorizing issues effectively, businesses, software teams, and service organizations can manage their workflows more efficiently and ensure smooth project execution.