Troubleshooting Common Issues with the ATIV Smart PC Pro

The ATIV Smart PC Pro is a versatile device that combines the functionality of a tablet and a laptop. However, like any electronic device, it can experience issues from time to time. In this article, we will discuss three common problems that users may encounter with the ATIV Smart PC Pro and provide step-by-step instructions to resolve them. We will cover the following issues: mouse double tap not working, brightness control not functioning properly, and difficulties in uninstalling the Samsung Update software.

Mouse Double Tap Not Working

If you are experiencing issues with the double tap functionality of your ATIV Smart PC Pro’s mouse, you can try reinstalling the mouse drivers. Here’s how:

  1. Open the Start menu and type “Device Manager” to launch the Device Manager.
  2. Locate the “Mice and other pointing devices” category and expand it.
  3. Right-click on the mouse driver and select “Uninstall device.”
  4. Restart your computer.
  5. Windows will automatically reinstall the mouse drivers.

Brightness Control Not Working

If you find that the brightness control on your ATIV Smart PC Pro is not functioning properly, follow these steps to resolve the issue:

  1. Open the Start menu and type “Device Manager” to open the Device Manager.
  2. Expand the “Monitors” category.
  3. Right-click on the monitor driver and select “Uninstall device.”
  4. Restart your computer.
  5. Windows will automatically detect and install the appropriate Plug and Play (PnP) monitor driver.
  6. Additionally, ensure that you have the correct Intel 4000 graphics driver provided by Samsung installed. You can download it from the official Samsung support website.

Uninstalling Samsung Update Software

If you’re having trouble uninstalling the Samsung Update software from your ATIV Smart PC Pro, you can use the following steps to remove it manually:

  1. Open a PowerShell window with administrator privileges. To do this, right-click on the Start menu, select “Windows PowerShell (Admin)”.
  2. In the PowerShell window, type the following command and press Enter: Get-WmiObject -Class Win32_Product | Where-Object {$_.Name -like '*Samsung Update*'} | Select-Object -Property IdentifyingNumber.
  3. Note down the displayed “IdentifyingNumber” of the Samsung Update software.
  4. Open the Registry Editor by pressing Windows key + R, typing “regedit,” and hitting Enter.
  5. In the Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
  6. Search for the registry key that matches the IdentifyingNumber you noted down earlier.
  7. Right-click on the matching registry key and select “Delete” to remove it.
  8. Close the Registry Editor and restart your computer.


By following the troubleshooting steps provided above, you should be able to resolve common issues with your ATIV Smart PC Pro. If you encounter any further problems, it is recommended to consult the Samsung support website or contact their customer support for further assistance.