Troubleshooting Snap Camera Not Working on Zoom on Mac

Snap Camera is a popular desktop application that allows users to add various fun and creative filters to their webcam feed. However, some users may encounter issues when using Snap Camera with Zoom on a Mac. One common problem is that the Snap Camera application fails to work correctly or does not show up as an option within Zoom’s video settings.

In this troubleshooting guide, we’ll go through the steps to resolve the issue of Snap Camera not working on Zoom for Mac users.

Step 1: Check Snap Camera Compatibility

Before proceeding with any troubleshooting steps, make sure that your version of Snap Camera is compatible with your Mac’s operating system. Visit the Snap Camera website (https://snapcamera.snapchat.com/) and check for any updates or compatibility requirements. Download and install the latest version of Snap Camera if necessary.

Step 2: Verify Zoom and Snap Camera Settings

1. Open both Zoom and Snap Camera applications on your Mac.
2. In the Zoom app, click on your profile picture and navigate to “Settings.”
3. Within the settings, select “Video” from the left-hand menu.
4. Under the “Camera” section, check if Snap Camera is listed as an option. If it’s not present, move to Step 3.

Step 3: Remove Zoom.app Signature

Sometimes, Zoom’s app signature may interfere with Snap Camera, preventing it from being recognized. By removing the signature, you can potentially resolve this issue. Here’s how to do it:

1. Open the Terminal application on your Mac. (You can find it in Applications > Utilities > Terminal).

2. Copy and paste the following command into the Terminal window:

   sudo codesign --remove-signature /Applications/zoom.us.app

   Press Enter and enter your Mac user password when prompted. Note that when typing your password, you won’t see any visual feedback (no asterisks or characters).

3. Restart your Mac to apply the changes.

Step 4: Reinstall Snap Camera and Zoom

If the issue persists, try reinstalling both Snap Camera and Zoom to ensure that you have the latest versions installed. Here’s how:

1. Uninstall Snap Camera:

   • Open Finder and navigate to Applications.
   • Locate Snap Camera, drag it to the Trash, and empty the Trash.

2. Uninstall Zoom:

   • Open Finder and navigate to Applications.
   • Locate Zoom, drag it to the Trash, and empty the Trash.

3. Download and install the latest versions of Snap Camera and Zoom from their respective official websites.

Step 5: Contact Support

If the problem still persists after following all the above steps, it’s possible that there may be a more specific issue with your system or software configuration. In this case, it is recommended to contact the support teams of both Zoom and Snap Camera to get further assistance.

Conclusion

By following these troubleshooting steps, you can potentially resolve the issue of Snap Camera not working on Zoom on your Mac. Checking compatibility, verifying settings, removing Zoom’s app signature, and reinstalling both applications can help you enjoy using Snap Camera’s fun filters during your Zoom meetings.